Privacy Policy

1. Introduction

Urban Nest Hotel (“Hotel”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

• Visit our official website (powered by Wix)

• Make a reservation through our Wix booking system

• Stay at our hotel in Old Tbilisi

• Contact us by email, phone, or social media

• Interact with us through third-party booking platforms

By using our website or services, you agree to the terms of this Privacy Policy.

 

2. Information We Collect

2.1 Personal Information

When you make a reservation or contact us, we may collect:

• Full name

• Email address

• Phone number

• Nationality

• Date of birth

• Passport or government ID details (as required by Georgian law)

• Billing address

• Payment details

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2.2 Reservation Information

Through the Wix booking system, we collect:

• Check-in and check-out dates

• Number of guests

• Room preferences

• Special requests

• Booking history

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2.3 Payment Information

Payments made on our website are securely processed through:

• Wix Payments

• Integrated third-party payment providers enabled on our Wix platform

Urban Nest Hotel does not store full credit or debit card numbers on its servers.
2.4 Technical & Website Data
When you visit our website, Wix automatically collects certain technical data, such as:

• IP address

• Browser type

• Device type

• Pages visited

• Referral source

• Cookies and usage data

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This information helps us improve website performance and user experience.

2.5 CCTV Monitoring

For safety and security purposes, CCTV cameras operate in public areas of the hotel (such as reception and corridors). Cameras are never placed in private areas (rooms, bathrooms).
3. How We Use Your Information
We use your information to:

• Process and confirm reservations

• Provide accommodation services

• Verify guest identity as required by Georgian law

• Process payments

• Send booking confirmations and updates

• Respond to inquiries

• Improve our services and website

• Prevent fraud and ensure security

• Comply with tax and legal obligations

We do not sell your personal data.

4. Legal Basis for Processing (For EU Guests – GDPR)

If you are located in the European Union, we process your data based on:

• Performance of a contract (hotel booking)

• Legal obligation (local guest registration requirements)

• Legitimate interest (security, service improvement)

• Your consent (marketing communications)

You may withdraw consent at any time.
5. Sharing of Information
We may share your information with:

• Payment processors integrated with Wix

• IT and website service providers

• Accounting or legal advisors

• Government authorities when legally required

• Third-party booking platforms such as

  • Booking.com

  • Airbnb

  • Expedia

Reservations made through these platforms are also subject to their respective privacy policies.

 

6. Data Retention

We retain personal data:

• For the duration of your stay

• As required by Georgian tax and tourism regulations

• For accounting and legal compliance

• For security purposes where necessary

When no longer required, data is securely deleted or anonymized.

7. Cookies Policy

Our website, hosted on Wix, uses cookies for:

• Essential website functionality

• Booking system operation

• Security and fraud prevention

• Website analytics

• Marketing and advertising (if enabled)

You may manage cookie preferences through:

• Your browser settings

• The cookie consent banner displayed on our website

Disabling certain cookies may affect booking functionality.

8. Data Security

We implement appropriate security measures including:

• SSL encryption

• Secure Wix hosting infrastructure

• Restricted staff access to booking data

• Password-protected systems

However, no online transmission is 100% secure.

9. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent

• File a complaint with a data protection authority

To exercise these rights, contact us using the details below.

10. Children’s Privacy

Our services are not directed toward individuals under 18 without parental supervision. We do not knowingly collect personal data from minors without guardian consent.

11. International Data Transfers

As we host international guests, your data may be processed in Georgia or in countries where Wix or our payment providers operate secure servers.

12. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.